FAQ

Before Booking

How do I make a booking? 
You can book by either calling us on Dublin 01-2941000 or by booking on our website www.cruisescapes.ie  Please ensure at the time of booking that you give your First and Surname as per your passport as Airlines and Cruise companies will charge if the name does not match your passport.

What is the difference between an inside/outside/balcony cabin?
Inside cabin – Does not have any windows or portholes
Outside cabin – Has a picture window or porthole to view the ocean
Balcony cabin – Doors which open out onto your own private balcony to view the ocean. Balcony cabins are usually larger than the Inside and Outside Cabins.

What is a guaranteed cabin?
When you confirm a guaranteed cabin, you are guaranteed that particular cabin grade you have paid for or higher. A cabin number is given to you once you receive your tickets or when you board the ship. Your cabin will be automatically assigned and therefore cannot be declined, or changed.

Do I need to pay a deposit?
When booking, we would require a deposit and the outstanding balance is payable 12 weeks before departure.

When is the best time to book a cruise? 
We recommend you book your cruise as early as possible, to ensure you receive the best rate available and booking early guarantees more availability and your choice of itinerary and cabin type.

Do I need Travel Insurance?
All cruise guests are required to take out adequate and appropriate holiday insurance to cover, as a minimum, travel, cancellation, missed cruise connection, medical and repatriation liabilities.

Do you offer travel insurance? 
Yes we offer a comprehensive travel insurance policy with optional top ups to ensure you are covered for the particular holiday you are taking. Please call us for further information.

Can we celebrate a special occasion onboard? 
Yes, not a problem. Each cruise line offer different packages, let us know the occasion and we will advise you the packages which are available.

Can I book airport accommodation with you? 
Yes, we have also arranged special rates for our clients in Irish airport hotels please call or e-mail us for prices.

Can I extend my stay either in the departure or disembarkation port ?
Yes, we can arrange accommodation and organise transfers to and from the ports. We can also arrange local tours in your chosen destination.

What are Gratuities? 
Gratuities (Tips) are paid to the cruise staff onboard the ship.  Every cruise line has a different tipping policy, some cruise lines include this in the cost of your cruise, otherwise this can be prepaid at time of booking or paid onboard. Please ask at time of booking and our cruise consultants will advise you accordingly.

Can we stay in touch with friends and family whilst onboard?
Yes , the majority of cruiselines have internet/wireless facilities onboard. You are also able to use your cabin telephone (additional cost) or your mobile phone ( Rates onboard may be subject to higher charges).

Will I need to take my own hairdryer? 
The majority of cruise lines will have hairdryers in the cabins. However you are able to take your own. You will need to take a 2 prong adaptor with you (the kind you would bring for  a holiday to Spain)

Are there medical facilities onboard?
The majority of cruise lines have medical facilities onboard, however we recommend you check with the cruise line. Please advise at time of booking if you have any medical conditions.

Are there restrictions for pregnant women? 
Each Cruise line has a different policy with regards to pregnancy. If you require further information please Phone one of our cruise consultants on 01-2941000.

 

After booking

How do I know my booking is confirmed?
Once you have confirmed your booking with us, a confirmation will be sent to you in the post and/or by e-mail.

When will I receive confirmation of my booking?
A confirmation is sent to you within 24 hours of confirming your booking

Who do I contact if I have an enquiry about my booking?
Please call us on 01 -2941000.

Who do I contact if I have an Online Dispute enquiry?

You can contact the European Commission Online Dispute Resolution (‘ODR’) Platform: You can register your complaint at http://ec.europa.eu/consumers/odr/

What if I need to a change to my booking?
If you wish to change your travel arrangements in any way we will do our utmost to accommodate your requirements. You will be asked to pay an administration charge of €40 per amendment requested and any further costs we incur in making this alteration. All requests for changes are to be received by Cruisescapes in writing. Name changes and cruise date changes could be considered a cancellation by certain suppliers and could therefore be subject to cancellation fees.

What if I need to cancel?
As per our terms and conditions, if you wish to cancel you will need to confirm the cancellation in writing either via post /fax or email . We can only cancel your booking with the cruise lines/airlines etc once we have received the cancellation in writing unless you have not paid by the balance due date (then we have the right to cancel your booking). Please note cancellation charges will apply.

When is my full balance due?
Full balance is due 12 weeks prior to departure.

Are there any extra charges for paying my balance by Credit Card?
We reserve the right to charge an administration/service fee of 2% for payments made by credit card or Visa debit card. No fees are applicable if payment is effected through a Laser  card or by cheque/bank draft. If payment is made by cheque confirmation of booking can only be made after clearance of cheque.

When will tickets be sent out?
Tickets are sent out 10 -14 days before departure.

What if my tickets do not arrive on time?
We will arrange a pier pickup or we can email them to you.

When can I board the ship?
Each cruise line has their own individual boarding times, please check your tickets before cruising.

Can I prebook shore excursions?
Yes, we can arrange this for you, please call our shore excursion service on 01 2941000. Shore Excursions need to be prebooked at least 4 weeks in advance, or you can book them onboard.

 

General

Are Cruise itineraries subject to change?
Yes, cruise itineraries are subject to change. Guest safety is the number one priority for the cruise lines. On rare occasions, weather conditions and other unforeseen circumstances require a change in itinerary.  In these situations, the cruise line staff will do everything in their power to visit an alternate port of call.

Do I need my passport?
Yes, you will require your passport. Even if you are travelling from a UK port the cruise line will request to view your passport at check in due to safety and security reasons. You may also be required to present your passport at different ports of call.

What happens with dining times ?
Each cruise line has it’s own dining option, each ship will vary according to the number and type of restaurants available. Some cruise lines have traditional dining 1st & 2nd seating in the evenings, while other cruiselines offer a choice of dining options. You will be advised of the options available to you at the time of booking.

Are there speciality restaurants and room service?
Yes for your convenience in addition to breakfast, lunch, dinner and late night buffets in the main dinning rooms many ships also offer room service and several additional  speciality restaurants for which there is a small extra charge.

Are there formal nights onboard?
Each cruise line varies, but there are typically 2 formal nights per week. Please call one of our cruise consultants on 01 2941000 for futher information.

How do I pay for onboard purchases?
For your convenience, you may charge most of your purchases onboard to your cabin. An onboard account will be set up for you when you board the ship and purchases will be billed automatically to your credit card which you have used to set up your account.  If you do not have a credit card you may use a cash deposit , usually around €50 per person per day depending on the cruise line you are sailing with.

How do we get ashore?
The majority of cruise lines dock at the pier , however at some destinations you may require to reach shore by tender. If you have any mobiliry difficulties, please advise us at the time of booking, as not all tendor options may be suitable for you.

Do I have to get off the ship at each port of call?
No, you are free to stay onboard.  Activities and meals will go ahead as normal.

Can we get married onboard?
Yes you can get married or renew your vows onboard. As regulations vary between cruise lines please call our cruise consultants for further details on 01 2941000

Where do I need to go to sign up for the Newsletter?
See our homepage for details.

River Cruises

What time is embarkation / disembarkation? 
Most cruises start with welcome cocktails around 19:00hrs; therefore most check-ins are from 17:00hrs onwards. However, in many cases you could leave your luggage on-board the ships, should your flight arrive earlier in the day. Will advise at time of booking.  All passengers are requested to disembark by 10:00 a.m however if your transfer is later your baggage can be stored onboard in most cases.

Are meals served on board? 
Yes, all of your meals will be provided on board. In fact, you’ll experience some of the best French and European cuisine.
Breakfast is a self-serve buffet in the on-board restaurant, which may include pastries, coffee, tea, juice, breads, jams and jellies, a variety of sausages and cold cuts, eggs, fresh fruit, and yogurt.
Lunch and dinner will be 3-course sit down meals prepared by their chefs, and served at set times (which may vary by cruise) and in single seating for all passengers. Since meals are prepared on a daily basis from fresh ingredients, a fixed menu of local specialties is served. Both lunch and dinner meals are paired with excellent complimentary wines.

Are drinks provided? 
On all cruises, they provide free beverages with every meal, including mineral water, fruit juice, tea, coffee, house wine and beer. Drinks served at the bar are included in the full price on some cruises as well. If your cruise does not include an open bar, you may purchase a €30 drink card to cover any of these beverages you may wish to buy while on board; any
money remaining is reimbursed at the end of the cruise.
Champagne, premium brand vintage wines and spirits are listed on our special wine list are available at additional charge on all our cruises.
Please check your cruise program and details to see which applies to you

How many people sit at each table? 
Large tables seat six people. You’ll be able to converse and socialize with new friends, but you’ll never feel crowded together, and CroisiEurope make it a point to pair up passengers who are able to communicate in the same languages.
There is also a portion of the dining room reserved for larger groups traveling together, so that all people in the party may eat together if they so choose.

Do you provide meals for people with food allergies or special dietary needs?
Yes, we do. Please state your specific needs at the time you make your reservation; we will be happy to assist you with a menu that will meet your needs.

We’re celebrating a special occasion. What do you provide?
We would be delighted to make your celebrations on-board with us extra special. Please let us know your special occasion  requirements – such as cakes, champagne, or flowers – at the time of booking and ideally one month or more before departure, and we will do our best to accommodate your wishes.

Is your ship air conditioned and/or heated?
All cabins have individual controls for AC and heat, so you can adjust your room to meet your needs. Enclosed public  spaces such as the dining room are air conditioned or heated as the weather requires.

Cabins offer two twin beds or one double bed, depending upon the ship you sail on and the cabin you reserve. You can find the cabin descriptions, including bed types, under each ship listed on our website, or ask our expert staff for help

Room size depends on the ship and the type of room. All rooms have the equivalent of double beds and an armoire and chest of drawers, desk, chair, lighting, night stands and private bathroom with shower. Fixed or sliding windows in each cabin offer a panoramic view of the scenery.

How many people are assigned to a cabin?
Cabins can accommodate two people. Some cabins can accommodate up to three people, depending on the ship. If you are travelling alone you will be required to pay the single supplement. Ask our staff for more details about your needs when reserving.

What items are included in my cabin? 
Each cabin is equipped with satellite television (remote controls are at the reception desk), a radio, a hairdryer and a safe for  your valuables. For your personal comfort, all cabins are equipped with a shower, toilet and sink, and provided with towels, but not washcloths.

I have a physical disability. Do you provide appropriate accommodations?
Croisieurope River Cruises welcomes disabled guests but wishes all guests to understand that challenges will exist on board and during shore excursions. Some ships have elevators and some do not; some ships have split-level decks and/or significant thresholds that could make movement difficult . Shore excursions may require movement over cobblestones or up
and down stairs; accordingly, a physically challenged guest will require the services of a responsible adult since crew availability is severely limited in most circumstances.
We offer cabins equipped for people with hearing difficulties, visual impairment, and/or mobility issues. Our three-deck ships have elevators for accessibility between decks, as well as dining, lounging and restroom accommodations that meet code for those with disabilities.
Please talk to one of our agents about your specific needs, so that we find the best vessel and solution for you

Where can I relax on board other than inside my own cabin? 
The lounge, bar, and library are all comfortable and tastefully decorated, and are good places to spend time socializing indoors with friends or family, or quietly on your own. The lounge is panoramic and is located at the front of the ship (on the upper deck for 2-deck ships and on the middle deck on 3-deck ships). The sun deck is a great place to relax outdoors and enjoy the weather. It offers recliners and deck chairs for your comfort.

Does the ship offer laundry facilities?
No, there are no laundry facilities on board.

Do you offer entertainment on board? 
CroisiEurope offer various pre-dinner games, dinner-dances and other lively evenings in our lounge, which is advantageously placed at the bow of the ship with a panoramic view. Events will vary from cruise to cruise; your cruise host or hostess will be happy to give you more information about the entertainment once you are on-board. They also offer on board programmes to enhance your understanding of your destinations, including lectures, demonstrations and theme dinners with regional specialities. Depending on your itinerary, a folkloric group or local musicians may come aboard, or other activities may be hosted by your host. On itineraries where your ship stays in port during the evenings or overnight, you may choose to enjoy a show, a local drink, or dinner ashore on your own. Your private cabin is also equipped with satellite TV and radio.

What languages do you speak on CroisiEurope? Will I be able to find someone who speaks English?
Don’t worry – you will be able to communicate in your native language. Although their primary language is French, the majority of our staff and tour guides are fluent in English, as well as the major European languages such as German, Italian and Spanish. Notices and announcements are in French and English, as well as other languages based upon the needs of the passengers travelling on board. Depending upon the staff, crew or passengers on your trip, you may even have the opportunity to brush up on any other languages you speak!

What currency do you use on board?
The primary currency is the Euro. They accept Visa, MasterCard and American Express credit cards. There are no currency exchange facilities on-board, so please ensure you have sufficient cash before boarding. They do not accept traveller’s cheques.

Do I need to bring an adaptor/converter plug to use the electricity on board?
Yes. The electrical service is 220V; most standard American electrical appliances are 120V.
If you have any items that require electricity you must bring a two-pin plug European adaptor that will fit your item. Many items such as cell phone chargers come already equipped with international adaptors – check the equipment that came with your cell phone. In addition, you may find that you need to bring adaptors for other items such as your own razor, electric toothbrush, or curling iron (220V hair dryers are provided in each cabin).

What is the dress code on board?
You’ll be most comfortable during the day in smart casual clothing. You may wish to bring items that do not wrinkle easily, or that transport well after being ironed at home, as there is no iron provided on the ship. Bring a variety of clothing for the environments expected during your cruise, including light clothing and bathing suits for hot weather, a sweater or jacket for
cooler weather, and of course a raincoat and/or small umbrella.
Please check the weather for your specific cruise countries, as the weather can vary quite a bit between the northern and Mediterranean areas. Don’t forget to bring comfortable and sturdy walking shoes for sightseeing excursions. For evening meals, as well as for cocktails or gala events ‘casual dressy’ clothing is appropriate.

Tips/Gratuities
Tipping customs vary from country to country and culture to culture, and we understand that tipping is a way for passengers to show appreciation for services, quality and attention received during the cruise, whether it be for the meals, rooms, reception or visits. The policy is that any tips received will be shared equally among all crew members.
Many passengers look for general guidelines on how to tip, especially in foreign countries. An acceptable range within the industry is € 5 – €10 per day per person, with the understanding that tipping is entirely at your discretion.
To leave a tip, please use the envelope found in your cabin your last evening on board, and place this envelope in the specially designated box in the reception area as you disembark.

Gift shop
The gift shop sells postcards, stamps and souvenirs, as well as tickets to various excursions and tours that leave from the ship.

Is smoking allowed on board?
Smoking is not permitted inside CroisiEurope ships. You may smoke in designated smoking areas on deck only.

Can I bring my pet?
No, sorry. Pets are not allowed on board.

Is there internet access on board?
For your convenience, some Croisieurope ships have Wi-Fi internet access. There is a cost for this service. Please note that shipboard service may be unreliable during certain parts of the journey. The internet connection functions via cellular service or satellite, and there may be times when reception is not possible and/or when the connection is quite slow. For this reason, we recommend only checking and sending email. We do not recommend surfing the Web or downloading large files.

Emergency contacts 
At the time of ticketing, your ship’s emergency telephone number will be provided in your on-board documentation, so that your family may reach you in the event of urgent need or emergency. If you would like to make or receive phone calls on a non-emergency basis, we recommend that you make arrangements with your mobile phone provider for more information.

Are there life jackets on board?
Each cabin is provided with two adult life jackets and two life jackets for children. A demonstration of the proper use of the life jackets will be given to all passengers, prior to departure from port.

Are there life boats on board? 
River ships do not have life boats on board, as the bodies of water on which they travel are small, and life jackets provide appropriate flotation and protection in the case of emergency. Their ocean-cruising ships are fully equipped with the regulatory safety equipment.

I have a medical condition. Is there a doctor or nurse on board?
CroisiMer Ocean and coastal cruise ships have a nurse on board.
CroisiEurope river cruise ships and hotel barges there are no doctor or nurse available. In the case of an emergency, the purser will immediately contact a doctor or nurse on land, and the ship will stop at the nearest possible landing point to facilitate emergency medical attention.
Every ship has a defibrillator on board and at least two people on the boat are trained to use it.
If you have any health conditions that are of concern to you, please visit your physician to be thoroughly checked and cleared before embarking on a cruise. We are always at your service in the case of any emergency, but we’d much rather that you enjoy your trip without fear of interruption by a medical crisis!

Why is CroisiEurope cheaper than their competitors?
They are less expensive than their competitors because we are an independent, family-owned business, and they take care of everything in our operations from beginning to end: from the design and building of our ships, and fleet maintenance, to creating cruise itineraries, sales and marketing, and training of our staff and crew. This close oversight gives theym the ability to
manage our costs carefully, and give you the best value for money.
Furthermore, they spend financial resources on things that matter most: experienced and friendly staff and crew, clean and comfortable cabins and beds, reliable and safe ships, excellent food, incredible itineraries, and a delightful experience of European culture.

Does the lower price mean that I will be sacrificing quality if I go with CroisiEurope?
Not at all. Cruisescapes and CroisiEurope takes you away for so much less, but we still include it all. Cabins and beds offer the best in comfort, our food is unparalleled, our ships are safe, our staff and crew are highly trained, and we take you to the same beautiful cities and sites as our competitors.

Do you offer special discounts or services for families with children?
Children under 10 years are eligible for a discounted ticket price. Please enquire with out staff

Do you ever have other discounts or special offers?
Yes. Please see Offers, or sign up for our newsletter to be kept informed of our latest deals and special offers.

Excursions 
All excursions offered are optional, so you are free to join them or to explore each stop on your own.
Most excursions are provided at additional cost unless otherwise stated. Excursions are also available to purchase once on board at the original price.
Details of excursions are available in the itinerary of each cruise.

What can I expect on Excursions? 
Some of your excursions are designed as panoramic tours or are shorter walking tours intended to give you an overview.
Other excursions may focus on a particular attraction. Meals are generally served aboard ship and sometimes in a local restaurant.
Depending on the day’s schedule, you may be able to stay longer in the city or attraction to explore on your own. Please check with your host on details of this option. On some tours, coaches will drop off passengers for the walking portion of the tour, returning later for the return trip. Passengers typically cannot remain on the coach.
Our shore excursions include walking tours, panoramic coach tours and sometimes a combination of both. They often require a fair amount of walking, since many areas of interest are best accessed on foot. Some tours may require that you be on your feet for an extended period of time.
To enjoy all of your excursions, you should be in good physical condition and able to walk easily over uneven pavement, cobblestone streets, or up and down stairs and inclines
Once booked, there are no refunds for unused tours, meals or other portions of the holiday.

Will we be provided with information about the areas we are visiting? 
We’ll send you a bit of information ahead of time in your travel documents about the regions you’ll be visiting. Aboard each cruise CroisiEurope cruise host or hostess for each trip will provide you with information about the areas you will visit. The hostess may also accompany passenger groups on ‘exploratory’ walks through certain towns. We will call upon local guides for information and guidance during excursions and tours.

Do I need any kind of insurance for my trip?
Yes it is compulsory to ensure that you have comprehensive Travel Insurance in place for your trip. Your policy should include cancellation, interruption, baggage loss and damage, and missed cruise connection.